FREQUENTLY ASKED QUESTIONS – Box Oregon
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FREQUENTLY ASKED QUESTIONS

Other service fee

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Return items - $5 If you need to send the items back to the seller, you will be charged an actual shipping fee and an additional $ 5 (If there is a return label, only $ 5 will be charged)   Send package to U.S address - $10 If you want to ship the item to a different address in the United States, you will have to pay an actual shipping fee and an additional $ 10    Storage fee without delivery request form - $2 a day after 30 days If you do nothing after sending only the item without...

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How to use BO shop

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1. choose boxoregon shop items and move to shopping cart 2. fill out your personal information for using custom declaration 3. fill out shipping address and choose shipping option 4. Check order detail and move to paypal site 5. complete paypal transaction 6. After order confirmation, you can receive boxoregon shop order within 3-5 business day  

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Non-mailable matter

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Substances containing body parts of animals such as cow, pig, chicken, etc. Flammable liquids such as alcohols, perfumes, aerosol spray under pressure bottle Spare lithium ion battery Aspirin Animals Plants Gold or silver bullion Currency (money) Firearms, bullets, cartridges and other ammunition Checks and cash Counterfeit currencies, bonds and securities Spare lithium ion battery Intoxicating beverages Processed farm produce Processed meat (jerky) Milk products Bio-cell collagen 2 Cosmetics containing the word “acne” in the label

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How many bottles of dietary supplements (vitamins, minerals, etc.) can I mail into Korea?

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Korea Customs Service only allows a maximum of six bottles of dietary supplements per shipment. If you ordered more than six bottles, Korea Customs Service will clear only six bottles and destroy the remainder. Please keep this in mind when purchasing nutritional supplements.

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How to use new add on service

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If you are adding on Costco goods to your existing delivery request (online order) 1. Choose desired Costco product from the Box Oregon website, select “Add on Costco goods for consolidated shipment” in the shipping method and make the payment for the item (in-store price, international shipping fee excluded) 2. Once the payment is verified in one to two business days, we will drive down to Costco and buy what you ordered 3. When your online purchase arrives at our warehouse, we will weigh all packages (your online goods + Costco items) and notify you of the shipping fee 4....

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